Privacy Policy
Last updated: October 14, 2026
At DOULA BASE LLC (“DOULA BASE,” “we,” “us,” or “our”), we respect your privacy and understand the importance of protecting personal information, especially when families are seeking support during pregnancy, childbirth, and the postpartum period.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, request doula support, communicate with us, or apply to join our doula network.
It also explains how you can contact us about your information and exercise applicable privacy rights.
01. Who We Are
DOULA BASE LLC is a New York-based doula matching and referral service.
We connect families with independent birth, postpartum, and overnight doulas in New York, New Jersey, Connecticut, and surrounding areas.
DOULA BASE facilitates introductions between families and independent doulas. Families enter into service agreements directly with their chosen doula.
For questions about this Privacy Policy or our handling of personal information, contact info@doulabase.com.
02. Information We Collect
The information we collect depends on how you interact with DOULA BASE.
Information from Families
When you request doula support, we may collect information such as:
- Your name, email address, and phone number.
- Your location or ZIP code.
- Your expected due date or baby’s birth date.
- The type of support you are seeking, including birth, daytime postpartum, or overnight care.
- Preferred schedules, anticipated duration of support, and other practical needs.
- Information about employer-sponsored benefits or reimbursement programs that you choose to share.
- Additional details you voluntarily provide in forms, emails, messages, or conversations.
Information from Doulas
When doulas apply to join our network or work with us, we may collect:
- Contact and professional information.
- Training, certifications, experience, and professional references.
- Service areas, availability, rates, and types of support offered.
- Professional photographs, biographies, and profile information.
- Information related to referrals, bookings, and business arrangements.
Website and Technical Information
When you visit our website, technical information may be collected automatically by our website, hosting provider, security services, or other integrated technologies.
This may include your IP address, browser type, device information, pages visited, approximate location derived from technical information, and information collected through cookies or similar technologies.
03. Pregnancy, Postpartum & Health-Related Information
We recognize that families seeking doula support may share personal and potentially sensitive information about pregnancy, childbirth, postpartum recovery, newborn care, or other health-related circumstances.
We may receive this information when you voluntarily include it in a matching request or communicate it to us while discussing your support needs.
We use information relevant to your request to understand your preferences, identify potentially suitable doulas, and coordinate introductions.
You do not need to provide detailed medical records or diagnoses to make an initial inquiry. Please share only the information you consider necessary for us to understand your support needs.
Certain information relating to pregnancy, reproductive health, or healthcare needs may be subject to additional protections under applicable state privacy laws. Where such laws apply, we will handle that information in accordance with their requirements, including applicable consent and disclosure obligations.
04. How We Use Your Information
We may use personal information to:
- Respond to inquiries and communicate with families and doulas.
- Understand a family’s support needs and preferences.
- Identify and recommend potentially suitable independent doulas.
- Facilitate introductions and coordinate communications.
- Review doula applications and maintain professional profiles.
- Administer referrals, bookings, and related business records.
- Provide general information about benefits and reimbursement processes.
- Maintain website functionality, security, and reliability.
- Comply with applicable legal obligations.
We may also use information for other purposes disclosed to you at the time of collection or otherwise permitted by applicable law.
05. How Information Is Shared with Doulas
Sharing relevant information with independent doulas is part of our matching and referral service.
When evaluating potential matches, we may communicate relevant details about a family’s requested services, location, timing, and preferences to determine whether a doula may be available and suitable.
When a family wishes to meet a recommended doula, we may share contact information and other details needed to facilitate the introduction.
Independent doulas are separate service providers. Once you communicate directly with a doula or enter into an agreement with them, their handling of information may be governed by their own professional practices, contractual obligations, and applicable laws.
If you have concerns about sharing particular information, please let us know before we facilitate an introduction.
06. Employer Benefits & Reimbursement Information
Some families ask us about employer-sponsored benefits or reimbursement programs, including Carrot, Maven, Progyny, and HSA/FSA funds.
If you voluntarily share information about your benefits, we may use it to better understand your preferences, provide general guidance, or identify doulas with relevant experience or eligibility.
Benefit eligibility and reimbursement depend on the specific program, employer, plan, and services involved. DOULA BASE does not guarantee coverage or reimbursement.
We encourage families to confirm their benefits directly with the relevant program administrator before booking services.
07. Service Providers & Other Disclosures
We may use third-party service providers to support the operation of our website and business.
Depending on the systems in use, these may include website hosting providers, form-processing services, email and communications providers, database and record-management services, website analytics tools, and security providers.
These providers may process information as necessary to deliver their services, subject to their applicable agreements, privacy practices, and legal obligations.
We may also disclose information when required by law, in response to valid legal processes, or when reasonably necessary to protect rights, safety, or security.
If our business undergoes a merger, acquisition, reorganization, or transfer of assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements.
08. Cookies & Website Technologies
Our website uses WordPress and may use cookies or similar technologies to support website functionality, security, preferences, and measurement.
Cookies are small files stored on your device that help websites remember information or recognize certain interactions.
Depending on the website features and services enabled, cookies may be used for:
- Essential website functionality and security.
- WordPress login sessions and administrative preferences.
- Form functionality and spam prevention.
- Website traffic measurement and performance analysis.
- Embedded content or integrations provided by third parties.
You can manage or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where applicable law requires consent for particular cookies or tracking technologies, appropriate consent mechanisms must be provided before those technologies are used.
09. Analytics & Third-Party Content
Our website may use analytics or performance-measurement services to understand how visitors interact with our pages and improve the website experience.
Our pages may also include content or integrations from third-party services, such as videos, social media content, or external resources.
When you interact with embedded third-party content, the provider may collect information about your device or activity according to its own privacy practices.
We encourage you to review the privacy policies of external services you choose to use.
10. Data Storage & Security
Information submitted to DOULA BASE may be stored in business communication systems, website-related services, and internal records used to manage family inquiries, doula profiles, and referrals.
We take the security of personal information seriously and seek to use appropriate administrative, technical, and organizational safeguards based on the nature of the information and our operations.
However, no website, electronic communication, or storage system can be guaranteed to be completely secure.
Please avoid sending highly sensitive medical records, financial account details, or identification documents unless specifically requested through an appropriate process.
11. How Long We Keep Information
We retain personal information for periods that depend on its purpose, our operational needs, applicable legal requirements, and the nature of our relationship with you.
For example, information relating to family inquiries, doula profiles, referrals, and business transactions may be retained for different periods.
When information is no longer needed and no applicable retention obligation requires us to keep it, we may delete, anonymize, or otherwise securely dispose of it.
You may contact us to ask about information associated with your inquiry or request deletion where permitted by applicable law.
12. Your Privacy Rights
Depending on your location, the nature of the information involved, and applicable law, you may have certain rights regarding your personal information.
These may include rights to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Request information about certain uses or disclosures of your data.
- Withdraw consent where processing depends on consent, subject to applicable limitations.
- Exercise additional rights available under applicable state privacy laws.
To submit a privacy request, email info@doulabase.com with the subject line Privacy Request.
We may need to verify your identity before responding to certain requests. We will review and respond to requests in accordance with applicable law.
13. Privacy Protections in NY, NJ & CT
DOULA BASE serves families in New York, New Jersey, and Connecticut. Privacy protections and individual rights may vary depending on the state, the type of information involved, and whether a particular law applies to our business or activities.
Certain state laws provide additional protections for personal information, including information relating to health, pregnancy, and reproductive care.
In Connecticut, for example, applicable consumer privacy requirements may include special rules concerning consumer health data.
Where a state privacy law applies to our handling of your information, we will comply with the rights, consent requirements, and other obligations established by that law.
If you reside in New York, New Jersey, or Connecticut and have questions about your privacy rights, please contact us using the information below.
14. Children’s Privacy
Our website and matching services are intended for adults.
We do not knowingly solicit personal information directly from children under 13 through our matching forms.
Parents and guardians may provide information about their babies or children when requesting appropriate postpartum or newborn support.
If you believe a child has submitted personal information to us without appropriate authorization, please contact us.
15. Information from Outside the United States
DOULA BASE operates in the United States and primarily serves families in the New York metropolitan area and surrounding communities.
If you contact us from outside the United States, your information may be processed in the United States or in other locations where our service providers operate.
Privacy laws and protections may differ between jurisdictions.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, data practices, or applicable legal requirements.
When we make changes, we will update the date shown at the top of this page.
Where required by applicable law, we will provide additional notice or obtain consent before making certain changes to how personal information is used.
17. Contact Us
If you have questions about this Privacy Policy, how your information is handled, or would like to submit a privacy request, please contact us.
DOULA BASE LLC
Brooklyn, New York
Email: info@doulabase.com
Phone: (646) 923-5921
Website: doulabase.com